Team Manager

Job Categories:

Management and Executive


Start Date:

September

Employment Type

Permanent

Location:

Stoke-on-Trent

Salary:

Negotiable DOE


Description:
Role:
  • Drive and deliver exceptional business performance through strong and inspirational leadership
  • Effective coaching and performance management of a team
  • Ensuring that regulatory responsibilities are met through the appropriate management of customer outcomes and remediation activity
  • Prime responsibility for team of approx. 12 – 15 members
  • Support your team within a fast-paced work environment
  • Motivate both self and staff to deliver against challenging timescales
  • Ensure members of your team behave at all times in a way that represents the business in a professional manner and protects the brand of our clients

Required Skills and Attributes:
  • Ideally have proven leadership experience within a contact centre environment
  • Proven track record in delivery through people and driving business performance
  • Strong coaching skills
  • Effective communicator with strong interpersonal skills
  • Excellent planning and organising skills
  • Show appropriate judgement to make informed decisions
  • Delivering effective telephone complaint resolution
  • Experienced utilising statistical information to drive performance and identify training needs
  • PC Literate (Microsoft Office)
  • A positive member of the Contact Centre Management Team proactively contributing to departmental success

Hours:

Salary:

Interested in this position?


If you are interested in this position, please fill out your details below and provide a copy of your CV and we will endeavour to get back to you. We are also available during our opening hours via email or telephone and it is possible to apply for jobs by contacting us directly. We would be happy to answer your questions or offer any help!

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Contact Information
01782 662612
01782 662611
info@cv-recruitment.co.uk
Address
Open Hours
Monday–Friday: 08:30 – 17:30
Saturday: Closed
Sunday: Closed
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