Trainee Credit Controller / Administrator

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Up to £15,000 (DOE)


Working for an award winning telecommunications company, based in the centre of Crewe, you will be responsible for pro-actively contacting customers by telephone, email and letter to collect payments. Negotiating re-payment plans and meeting cash and debtor monthly targets set by the business is required, so an excellent work ethic and organisational skills are essential.

  • Provide regular updates to Dept Manager via End of Day reports
  • Ensure activity and productivity is achieving set monthly measures
  • Prioritise debts in order of size and importance using initiative to demonstrate the value and benefit to the company
  • Demonstrate excellent work ethic
  • Effective management of client data
  • Ensure that debts are collected in a timely manner
  • Meet cash & debtor monthly targets set by the company
  • Use email, letters, and telephone
  • Contacting debtors to ensure payment of outstanding invoices
  • Regularly make contact with customers to ensure all relevant debts are managed as necessary
  • Deal with internal queries about payments
  • Ensuring customers pay on time and negotiating re-payment plans
  • Handle disputed bills and negotiate to bring payment within the agreed terms
  • Provide accurate advice on billing queries
  • Respond promptly and completely to both client and internal enquiries
  • Keep a detailed record of all communication with the customer
  • At times deal with liquidators and ask for bad debts to written off

Required Skills and Attributes:
  • We are looking to develop and provide training as an entry level positon
  • If you have a passion to work in an office environment
  • Comfortable in dealing with resilience, debt related customer service
  • Numerate, accurate with excellent organisational skills
  • Exceptional communication and negotiation skills, proven in previous roles
  • Must be able to provide accurate reports, so good mathematical knowledge
  • Excellent work ethic
  • Competent using a range of programs e.g. Work, Excel, Outlook
  • Experience dealing with customers,


08:30 - 17:00 - Monday/Friday


Up to £15,000 (DOE)

Interested in this position?

If you are interested in this position, please fill out your details below and provide a copy of your CV and we will endeavour to get back to you. We are also available during our opening hours via email or telephone and it is possible to apply for jobs by contacting us directly. We would be happy to answer your questions or offer any help!

Contact Information
01782 662612
01782 662611
Open Hours
Monday–Friday: 08:30 – 17:30
Saturday: Closed
Sunday: Closed