Store Customer Advisor

Store Customer Advisor

Stoke

Salary £20,592 OTE £22,651 plus benefits

Full Time Permanent Opportunity

The Role:

As a Store Customer Service Advisor you will be providing support your customers and your team in the day to day operations of the store’s sales performance

Provide the highest standards of customer service, in person, via email or phone

Maximise sales at every opportunity through promoting the products and services available

Be confident and comfortable negotiating day to day

Complete daily health and safety walk arounds and help maintain the general cleanliness of the site

Carry out general administration tasks on our database (i.e. set up customer contracts and debt management)

Take a flexible approach to working as part of a team or individually

Take an equal share of responsibility by being a key holder and opening/closing your store

Find more out about life at Armadillo

Skills and Attributes required:

Excellent people skills

We love a bit of get up and go

A self starter who offers flexibility to your work with passion and enthusiasm

Providing the relevant solutions and support to customers needs

A “can do” attitude, not afraid of getting stuck into your work

Strong listening skills with a genuine desire to help others and learn

The ability to problem solve whilst building rapport with customers and colleagues

Excellent prioritisation skills and ability to make decisions

Enthusiasm and consistency with the ability to work alone or within a team

Hunger to improve and learn new skills and a flexible approach to your working hours

Full training provided

Package and Benefits:

We believe in a good work life balance, and promoting health and wellbeing, is vital to the happiness of our employees

Competitive rates of pay reviewed on an annual basis

Quarterly bonuses averaging around 10-12% (up to a maximum of 25%)

Additional day off for your Birthday

Holiday entitlement increasing with service

Training and support to help you develop a great career with us

Great pension scheme

Social events throughout the year

Family friendly policies to include enhanced maternity, paternity and adoption packages

Free on -site parking

Cycle to work scheme and gym discounts

Vouchers for life events

Day off to volunteer for one of our charity partners

Hours of work:

Full Time

Mostly Monday to Friday

Some Weekend cover

40 hours per week

5 out of 7 days

Working a mixture of early and late shifts covering the stores