Training Officer

Training Officer


Permanent Opportunity

Upto £19,500 Salary

Due to our current growth and expansion, we are now looking to recruit a Training Officer

To ensure that all new starters and existing staff are trained to a high standard

Working withing a fast paced, demanding and challenging role:

The Role:

• Providing new starters with full and thorough inductions both theory and software based

• Completing initial sign off of new starters in all departments

• Developing and delivering a suite of soft skills courses to enhance existing staff knowledge

• Identifying gaps in knowledge through training needs analysis

• Ensuring that all staff members are performing to the best of their ability and are complying with Company Policy and Procedure, FCA and DPA requirements

• Providing constructive feedback to staff to ensure they are continually developing and are aware of areas of improvement

• Developing detailed training plans for all departments

• Completing quality control call checks on all areas of the business

Skills and Attributes required:

• The ability to train and coach a variety of different personalities

• Excellent communication skills both verbal and written

• The capability to use a variety of learning styles

• The ability to train staff in the background of insurance

• The skill to train staff on a variety of insurance and in-house systems including CDL

• Excellent people and rapport building skills

• The ability to display professionalism constantly

• Extensive insurance knowledge

• The ability to identify areas of underperformance and take the necessary steps to rectify these specific areas

• Excellent problem-solving ability and a good eye for detail


28 days holiday inc Bank holidays

Length of service bonus – after 2 years’ service in November £100 bonus per year and an extra day’s holiday per year

Free car parking

Free gym on site

Paid for CII (Chartered Insurance Institute) qualification

Absence raffle each year – 1st prize £500 cash, 2nd £250, 3rd £100

Auto enrol pension

Quarterly performance raffle – 1st prize £1000 Thomson holiday voucher, 2nd prize £350 experience or product, 3rd prize £150

On-going training and development

Discounts and benefit package with Wider Wallet

Work life friendly opening hours – no later than 7pm, no Sunday working, no later than 2pm on a Saturday

Free fruit and drinks

Treat of the month every month

The Hours:

09:00 – 17:30

Monday to Friday

To apply for this job email your details to