Website CV Recruitment (Staffordshire) Ltd CV Recruitment (Staffordshire) Ltd

CV Recruitment (Staffordshire) Ltd

Logistics Customer Service

Cheddleton, Staffordshire Moorlands

Permanent Opportunity

Immediate Start


The Role

To be the principal point of contact with those customers and suppliers assigned to the representative for all activities and communications relating to the administration and fulfilment of orders

Receive sales orders

Input data into SAP computer system

Maintain good communications with sales managers

Process orders:

Clarify customers’ requirements

Ensure orders contain all the elements required and that they are correct

Follow up specific items that need to be defined during order processing

Submit sales orders to the sales managers for approval and collect authorisation signatures

Liaise with production on their capability to produce the product in accordance with the customer’s needs

Agree the customer delivery schedule for the dispatch/collection of product

Book transport and agree best price in accordance with company procedures

Circulate internally all necessary information including customers’ marks/requirements

Raise invoices immediately on despatch for all sales orders

Channel technical questions to the relevant internal function, collect responses and communicate them to customers

Arrange the preparation and despatching of samples requested by customers

Check/process customer letters of credit

Channel commercial questions to the relevant sales managers

Handle, and report on, complaints from customers

Keep clear notes and orderly papers so that orders can If necessary be picked up by others

File all the documentation in the customer files every day and in an orderly fashion

Work closely with the accounts department to ensure fast and effective exchange of information on every aspect of customer relationship, payment, invoicing, credit items

Skills and Attributes

Organised, with the ability to multi task

SAP experience ideal to the use of CRM systems

Excellent customer service and administration skills

A logistic, planning or coordinator experience

Able to work well as a team and off own initiative

The Hours

Monday to Friday

Full Time

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