Collections Advisor

Debt Recovery and Collections Advisor

Stoke

£19k up to £22k earning potential

Full Time Permanent Opportunity

Immediate interviews available

January / February Starts

If you’re looking for a challenging but rewarding role in a fast growing, fast paced company, then we have the position for you!

Working for a company that prides itself on looking after its valued team members, empowered by passion and ambition to provide a professional collection solutions.

If you possess customer service skills, friendly & have a passion to succeed, then we’d love to hear from you! Become part of our successful growing contact centre.

The Role

Due to expansion our client is looking for customer focused individuals to support with inbound and outbound calling you will provide professional support. Providing debt guidance to our customers always ensuring you find the best and fair solution for them. Including helping customers to pay off their debts, to resolving complex enquiries.

Your customer service skills, confidence in being able to problem solve and personal resilience will be essential in maintaining our expectations of exceptional levels of service. Your active listening skills and negotiation techniques will ensure that the right outcome is achieved for both our customer and for our clients every time.

To ensure that you are able to meet and maintain our high standards full induction training will be provided and further ongoing coaching and support.

Skills and Attributes

To demonstrate drive and enthusiasm

Able to project a positive and friendly attitude

Ability to listen effectively and communicate clearly over the telephone

Being organised and able to juggle multiple tasks

Experience in a customer facing role ideally in a telephony-based environment

Have GCSE Maths and English grades A-C or equivalent

In Return

A great working environment and place to work

Up to 33 days holiday (including bank holidays)

Pension contributions

Employee awards, incentives and events

Employee Assistant Programme

Long service awards

Based within a short walk from Stoke city centre and the train station

Free onsite parking

The Hours

Full Time Hours – Various Options…….Please see below

Fixed hours of 5 days over 6

Monday to Friday 8am – 4.30pm

Saturday 8am – 5.30pm