Website CV Recruitment (Staffordshire) Ltd CV Recruitment (Staffordshire) Ltd

CV Recruitment (Staffordshire) Ltd

Personal Shopper




Temporary probation period Leading Permanent


Upto £22k (+ £600 – £2000 Monthly Commission)


Free parking

Accessible location

Private medical insurance

Wellness programmes

Company pension

Employee discount


The Hours:

Monday to Thursday 10am – 6pm or 11am – 7pm

Friday 9am – 5pm

Every other Saturday 9-4 With half a day RDO in the week additional hours paid as overtime



The Role:

Due to expansion we are working in partnership with our successful fine collectables company

We are looking to recruit for Personal Shoppers, the opportunity offers permanent roles with an excellent environment, ongoing support and training



Outbound Dialling existing Clients who haven’t purchased over 6months

Answering inbound customer calls within the contact centre during peak seasons

Ensuring all debt is managed

Retaining Business to a high quality

Thinking outside the box to prevent customers from cancelling orders

Providing first opportunity resolution to customers

Updating and maintaining our customer accounts in accordance with our policies and procedures

Managing customer accounts and building a large client base by effectively using the dialler and leads provided

Providing a broad knowledge of products to customers

Identifying opportunities for sales through service

Utilising negotiation techniques when handling return requests

Multi-tasking calls and administration duties

Updating administration sheets in accordance with business requirements

Complying with OFT procedures within call audits


Making sure, all KPI’s are achieved and sales targets are hit not only as an individual but also as a team


Skills and Attributes:

Good Communication Skills

Excellent Listening Skills


Able to Work as a Team

Ability to Work in Fast-Paced Environment

Ability to Work Under Pressure

Efficient in day-to-day role

Polite and professional at all times both with internal and external customers

Flexible to change in accordance with the business requirements








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